Shipping policy

Last updated: September 23, 2026

This Shipping Policy explains how FamilyStore.io LLC ("FamilyStore.io," "we," "us") processes and ships orders placed at familystore.io.

Minimum order

Orders require a minimum order subtotal of $100.00, excluding shipping. Checkout will not complete for orders below this amount.

Where we ship

We ship to street addresses in all 50 U.S. states. We do not ship to PO boxes, APO/FPO/DPO military addresses, U.S. territories, or addresses outside the United States.

Processing time

Orders are normally processed and handed to the carrier within 2–3 business days (Monday–Friday, excluding U.S. federal holidays) after the order is placed. Some products ship from our suppliers or require additional preparation; if an item needs longer, we will tell you before or promptly after you order.

Shipping rates and delivery estimates

Shipping charges are calculated at checkout based on your shipping address, the items in your order, and the shipping method you select. The rates and any delivery estimates shown at checkout are provided by our carriers and are estimates, not guarantees, unless a guaranteed service is expressly offered and selected.

If your order is delayed

If we cannot ship your order within the time we stated (or, if no time was stated, within 30 days of your order), we will notify you before that time passes, give you a revised shipping date, and offer you the choice to either accept the delay or cancel your order for a full refund. If you cancel, or if we cannot ship at all, we will refund you promptly to your original payment method.

Split shipments

Orders containing items from more than one location may arrive in separate packages. You will not be charged additional shipping beyond what was shown at checkout.

Tracking

When your order ships, we will email a shipping confirmation with tracking information, where the carrier provides it.

Lost, damaged, or incorrect deliveries

Please inspect your order on arrival. If a package is damaged, items are missing or incorrect, or tracking shows delivery but you did not receive it, contact us at info@familystore.io within 30 days of the delivery date (or expected delivery date) with your order number and, where possible, photos. We will work with you and the carrier to resolve the issue with a replacement or refund.

Address accuracy

Please check your shipping address before completing checkout. If you notice an error, contact us immediately; we can update the address only if the order has not yet shipped.

Contact

FamilyStore.io LLC
623 Putnam Pike, Greenville, RI 02828
Email: info@familystore.io